A Renowned Company Recruitment for Call Center Agents


A reputable company is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Call Center Agent
Location
: Ibadan, Oyo
Summary
  • This Call Center Representative duties includes the management of large amounts of inbound and outbound calls within a specific period by following relevant rules as well as identifying customers’ needs, clarify information, research every issue and providing solutions.
Job Details
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed.
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
Requirements
Qualifications:
  • Young Smart Graduate from reputable universities such as UI and others
  • Between the ages of 24 to 29 years
  • Well-spoken
  • Ability to use CRM is an advantage.
Experience:
  • 2 to 5 years’ experience.


Skills:
  • Informing, Customer Focus,
  • Customer Service, Attention to Detail,
  • Professionalism, Multi-tasking.
  • Knowledge of operating environment and major business transaction dynamics.
  • Great interpersonal skills.
  • Verbal Communication,
  • Phone Skills, Listening,
  • Data Entry Skills, People Skills,
How to Apply
Interested and qualified candidates should send their CV to: [email protected]


Please Click Below

To Get Updated

Search anything here